What field do you work in? * Production Services State administration Other Please provide more detailed information on your profession: Which services of TÜV SÜD do you use? * Certification of management systems (ISO 9001, ISO 14001,OHSAS 18001, and similar) Homologation by a designated person Certification of products (brands TÜV SÜD and TÜV SÜD GS) Homologation and approval of vehicles and parts Technical inspection (machines, devices, lifts, and similar) Testing of vehicles, their parts and components Education, training, seminars Certification of food and feed safety systems (IFS, BRC, ISO 22000, HACCP, GMP+, and similar) Ecology, life environment and chemicals Biofuel sustainability certification (ISCC, and similar) Chain of Custody Certification of forest products (FSC®, PEFC) Other* *If you answered "Other", please state:
Please evaluate using scale 1 (excellent) – 4 (bad)
INITIAL COMMUNICATION - How did you find our communication from the point of view of quality and completeness of the information provided when arranging conditions of our services? * 1 - The level of information provided exceeded our expectations and was completely sufficient for our decision making 2 - The level of information provided met our expectations and was sufficient for our decision making 3 - We have received only basic information about the service and we had to make further efforts to obtain documents needed for our decision making 4 - We did not receive information in a sufficient extent and even after making the effort made were not provided useful information for our decision making Did the PRICE QUOTE contain all the agreed conditions and has it been delivered within the required time limit? * 1 – The contract price quote contained all the agreed conditions and was received within the required deadline 2 - The contract price quote contained all the agreed conditions, but had not been received by the required deadline 3 - The contract price quote has been received by the deadline, but did not contain all the agreed conditions 4 - The contract price quote did not contain all the agreed conditions and had not been received by the required deadline Was the SERVICE PLANNING performed well in advance, respectively according to your needs? * 1 - TÜV SÜD was pro-active in the planning was completed well in advance 2 - Regarding planning we contacted TÜV SÜD, then the schedule was completed well in advance 3 - Regarding the planning we contacted TÜV SÜD, but everything was dealt with in the last minute 4 – The service was provided after our required deadline EXPERTISE - Did our executive staff (expert / inspector / auditor / laboratory technician) impress you as being a qualified expert and a professional? * 1 - The executive staff demonstrated high professional qualifications and excellent expertise 2 – The executive staff met our expectations in terms of professional qualifications and demonstrated a good understanding of the field 3 – The executive staff demonstrated a basic understanding and orientation in solving the problems and their professional field 4 – The knowledge and orientation of the executive staff in solving our problems and their expertise was, in our opinion, insufficient COMMUNICATION AND APPROACH - How did our executive staff (expert/ inspector / auditor / laboratory technician) impress you in terms of communication method and approach? * 1 – The conduct and communications on the part of the executive staff were at a very high level and exceeded our expectations 2 – The conduct and method of communications of the executive staff met our expectation of a good professional level 3 – The conduct a method of communications of the executive staff were below our expectation 4 – The conduct and communications on the part of the executive staff were unacceptable COMMUNICATION ABOUT OUTCOME - Was the outcome of services provided communicated by our executive staff (expert / inspector / auditor / laboratory technician) in a clear and understandable way? * 1 – The outcome of services provided was communicated in a structured way, completely comprehensively, clearly and completely; we were given relevant response to all our questions 2 – The outcome of services provided was communicated comprehensively and clearly; we were given a relevant response to all our questions 3 - The outcome of services provided was communicated curtly, not all conclusions were comprehensible to us; we were not given entirely relevant responses to our questions 4 - The outcome of services provided was not communicated clearly, was not comprehensible to us; we were not given any response to our questions BENEFIT OF SERVICE - Did the services provided deliver the expected benefit to your company (e.g. The improvement of processes, identifying potential risks, improve competitiveness, regulatory compliance, etc.)? * 1 – The service delivered significant benefits helping to increase our competitiveness and gain competitive advantage 2 - The service delivered benefits, moreover helped to comply with the requirements of our customers or regulatory requirements 3 - The service did not deliver any benefit only helped to meet the requirements of our customers or regulatory requirements 4 – The service did not deliver any benefit whatsoever OUTPUT DOCUMENTS - Did you receive output documents (a report, certificate, protocol, etc.) free of deficiencies (errors, incompleteness of content), and to the extent required? * 1 - The output documents contained all the results without errors, their scope and document processing exceeded our expectations 2 – The output documents contained all the results without errors; their scope and document processing were within the desired scope 3 – The output documents contained all the results, however, there were some formal defects (errors) 4 – The output documents contained factual deficiencies/ did not contain all the results Required DELIVERY DEADLINE - Did you receive all the output documents (report, certificate, protocol, etc.) before the required/agreed deadline? * 1 – We received all the output documents before the required/agreed deadline 2 - We received all the output documents on the date of the required/agreed deadline 3 – We received the output documents after the required (agreed) term however this did not cause us any complications 4 - We received the output documents after the required (agreed) term causing us complications PRICE LEVEL - Price - value (price-performance ratio, respectively benefits to our company) * 1 – We consider the contribution to our company to be in excess to the costs incurred 2 - We consider the contribution to our company to be in balance with the costs incurred 3 – The same benefit to our company could have been obtained with lower costs incurred 4 - The benefit to our company is not quantifiable Would you chose TÜV SÜD repeatedly as a supplier of services provided? * 1 - Yes, definitely 2 – Yes 3 – Probably not 4 - No Do you wish to add more information on the quality of our services and how were these provided? 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