Our "Information technology – Service management" qualification and certification program gets your employees fit for an integrated management system, from management to processes and results at the customer's organization – on an international and standardized basis. These sophisticated, advanced qualifications build a sound foundation on which you can establish, maintain, and support your IT Service Management System.
The qualification and certification program “Information technology – Service management” (ITSM) familiarizes the participants with the contents of the ISO/IEC 20000 standard series. It is especially focused on the practice-oriented implementation in the form of a management system, including the application of other relevant standards, and the best practices, methods, and frameworks associated within it.
The individual qualifications enable the participants to apply their acquired knowledge and fulfil role- and function-specific management tasks in IT Service Management in a targeted manner. The well-structured training program helps the participants to continually improve your personal qualifications, thus supporting their commitment and their career in an organization right from the outset.
Employee qualifications at the various levels, which build on each other, extend over the full range from management and processes to results at internal and external customers, on an internationally recognized and comparable basis.
Our objective, and for all certified training institutes and trainers as well, is to provide quality, impartiality and flexibility in all certification processes and trainings.
Transfer of practice-oriented expertise in a well-structured training-course program
Realization of business claims in certification and training concept
Recognized, third-party certification of persons
Aligned to international standards
IT Service Management Levels according to ISO/IEC 20000 Basic Qualification and Certification Scheme for Personnel.
*The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institute of 163 countries. ISO is the owner of the ISO/IEC 20000 and the ISO/IEC 27000 standard series.